All Domestic. Highly Skilled.
Direct Outbound’s 100% domestic tech support team is knowledgeable, helpful, and is capable of handling multiple levels/tiers of technical support for everything ranging from hardware and software, to web and software as a service, all the way up to corporate help desk. Our training team works closely with agents to ensure comprehensive application support for your products and services, with dedicated teams working exclusively to enhance usability and understanding of your product by your team or customers.
Customer-facing Technical Support
Outsourcing Level 1 technical support for your products and services doesn’t have to mean less control for your team – in fact, it should mean the exact opposite. We worry about the infrastructure concerns, staffing, and partner directly with your team to ensure our agents are able to provide first-call resolution of the customer’s problem. Your core business is making a great tech product, ours is making sure your customers are happy using it.
High Level Support Teams
Advanced level technical support (Levels 2-4) is mission-critical to guarantee that your customer (be they consumers or businesses) has a smooth experience with your tech product. Our advanced technical support teams are able to provide 24/7 escalation support and possess necessary certifications and degrees, providing a level of service that can’t be beat.
Corporate Help Desk
Enterprise application environments are highly complex, and often times require significant support for your team. Our technical support group is able to train on your systems and receive any sort of certifications required to become true experts at solving your employees’ issues the first time, every time. When your help desk operates with ease and efficiency, the entire organization benefits, and costly re-training and downtime on projects is significantly reduced.