Direct Outbound’s customer care center is devoted to meeting your inbound customer service needs. Our call agents provide prompt, knowledgeable, confident service on the phone and through email support to your customers 24/7. Our intensive training program teaches agents to be empathetic with callers, while understanding consumer psychology to help reduce the costs of common issues like refunds, complaints, and chargebacks.
We keep careful records of every call and email we handle, documenting pertinent information that’s available to you at any time. We find this detailed approach keeps costs low, while quickly maximizing the customer experience. We also offer extensive reporting on a daily or weekly basis, customizable to your business needs. Our management staff is readily available via Skype, phone, text, or email, and we consistently keep in contact with our clients to make sure we take care of all requests as quickly and efficiently as possible.
Tailored to Your Needs
Everything we do is fully customizable. Scripts, training, technical response, IVR, everything down to agent-specific details and hold music. We pride ourselves on being able to do anything necessary to establish a positive relationship with your customers, while maintaining a positive effect on your balance sheet.
Technology for the Real World
We own all of our own infrastructure, not relying on outsourced Software as a Service platforms. As a result, we’re much more flexible and reliable than many other centers. Our IT staff understands customer service and VoIP needs, and has developed a robust platform to deliver a one of a kind experience to your customers. Featuring our specialized “Zero Wait Queuing”, customers can receive automated callbacks when their place in line has come up – without waiting and listening to music on hold. Customer satisfaction skyrockets with this in use, allowing for a more calm and positive interaction.